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Your xc111 account balance, deposit history and withdrawal requests are all managed from a single account area — accessible from any mobile browser using bKash, Nagad or Rocket. Availability depends on your local law and eligible region.
Putting money into your account starts at the deposit counter inside your signed-in dashboard. We support bKash, Nagad and Rocket as the primary wallet routes for Bangladesh. Open the deposit section, choose your wallet, enter the amount shown within the allowed range on that screen, then confirm using the wallet app on your phone. Your balance updates once the transaction clears on the wallet side.
Log in and navigate to the banking section of your account. Select the deposit option displayed in your account menu.
Pick bKash, Nagad or Rocket from the payment options listed. Only the methods active for your account region will appear.
Type in the deposit amount within the minimum and maximum shown on that screen. Do not guess limits — follow exactly what is displayed.
Complete the transaction in your wallet app and wait for the confirmation message on the xc111 page before navigating away.
Withdrawal requests are submitted through the same account banking area where deposits are made. Select the withdrawal option, then choose the wallet you want the funds sent to — bKash, Nagad or Rocket. The wallet number you enter must match the one registered to your xc111 account; mismatches will cause the request to be held for review. Enter an amount within the range shown on the withdrawal screen and submit. Once submitted, the request moves to a pending state visible in your transaction history.
From your signed-in account, go to the banking area and select the withdrawal option shown there.
Choose bKash, Nagad or Rocket. The wallet must be registered and verified against your account before the request is accepted.
Input the amount you want to withdraw. Stay within the range displayed on that screen and confirm the wallet number is correct.
After submitting, note or screenshot the reference number. Use it when following up with support if the status does not update.
When your account is flagged for verification, you will see a notification inside your account dashboard directing you to a specific set of fields or document upload steps. Follow only the instructions and field labels shown at that point — the exact requirements depend on the account tier and any activity thresholds your account has reached.
Look for a verification prompt inside your signed-in account. It will name the specific steps or documents required for your account at that moment.
Complete only what is asked on that screen. Do not submit documents not requested — follow the form exactly as it appears.
If wallet verification is required, the screen will refer to the bKash, Nagad or Rocket number already on your account record.
Use the support contact route shown inside your account area if a step is unclear. Do not attempt to resubmit without resolving the issue first.
The payment routes available in your account are matched to your registered region. For Bangladesh, we have configured bKash, Nagad and Rocket as the active wallet channels. Each method appears directly in the deposit and withdrawal screens when your account is eligible. Bank Transfer may also appear depending on your account settings. Use only the method shown as active in your account — do not attempt to send funds through a channel not listed there, as such transactions cannot be matched to your balance automatically.
Deposit and withdraw directly through your bKash mobile wallet. The bKash number must match what is registered on your xc111 account.
Nagad is available as both a deposit and withdrawal route. Confirm the Nagad number linked to your account before submitting a request.
Rocket transactions follow the same process as other wallet options. Wallet ownership must be verified before your first Rocket withdrawal.
Bank Transfer may appear as an option in your account depending on account tier and region eligibility. Follow the fields shown if it is active for you.
Every deposit and withdrawal you complete generates two records: one on your wallet provider's side and one inside your xc111 account transaction history. When the two do not match immediately, comparing the reference details from both sources is how you identify whether a delay is on the wallet side or the account side. Open your account history, find the transaction by date and amount, and note the reference number shown there.
Each transaction on xc111 carries a unique reference number. Copy it from your account history immediately after a deposit or withdrawal is confirmed — it is the fastest way to trace any query with support.
Your account history shows status labels such as pending, processing and completed. A pending label means the transaction is still being matched; do not resubmit while it shows pending.
Open the transaction history tab inside your account banking area to see a chronological list of all deposits and withdrawals. Filter by date if the list is long.
Keep the wallet app receipt or screenshot alongside the xc111 reference number until the transaction shows a completed status on both sides. This saves time if you raise a support query.
Keeping your account and wallet transactions safe depends on a few consistent habits on your side as well as the controls we maintain on ours. Always confirm you are on the correct xc111 domain before entering any account credentials or initiating a payment. We verify wallet ownership as part of the account setup process so that only the registered wallet number can receive withdrawal funds.
Before logging in or making any payment, confirm the URL in your browser matches the xc111 domain exactly. Bookmark it on your phone after your first verified visit to avoid phishing pages on future sessions.
Your account may be asked to complete an identity check at certain account activity points. Follow the fields shown in your account dashboard rather than responding to any message asking for details outside the platform.
Withdrawals are only sent to the bKash, Nagad or Rocket number registered and verified on your account. If you change your phone number, update your account details and complete any re-verification steps shown before requesting a withdrawal.
The published support route is shown inside your signed-in account area. Use that route for any banking query — transaction delays, unmatched records or verification questions — so the team has your account context ready.
These are the questions we hear most often about deposits, withdrawals, verification and transaction records. If your question is not here, the support contact route inside your account is the right next step.
bKash, Nagad and Rocket are the active wallet deposit routes for Bangladesh. Bank Transfer may also appear depending on your account settings. Only methods shown as active in your deposit screen are available for your account.
Your account transaction history will show the deposit with a completed status once it is matched. If your wallet app shows a successful send but your xc111 balance has not updated after a reasonable wait, contact support with the wallet reference number and your account transaction reference.
Withdrawal requests are held when the wallet number entered does not match the one registered to your account, or when a verification step is pending. Check your account notifications for any outstanding verification requirement, then resubmit once the issue is resolved.
The minimum and maximum amounts for each transaction are shown on the deposit and withdrawal screens inside your account. We do not publish a fixed figure here because limits can differ by payment method and account tier — follow what is displayed in your account.
The exact fields and documents required appear inside your account dashboard when a verification check is triggered. There is no single fixed list — complete only what the screen asks. Contact support through the route in your account if any step is unclear.
Open your account transaction history and note the reference number for the pending transaction. Then check your wallet app for the matching entry. Contact support through the route shown in your account with both reference numbers — this lets the team locate the transaction and update you directly.