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This page sets out the legal framework that governs your use of xc111, including how we handle your account data, what rights you hold, and where this policy applies. Access to our platform depends on your local law and eligible region.
xc111 operates this policy to give you a clear picture of your rights and our obligations as they relate to your account and the data attached to it. We do not make legal certainty claims — whether this platform is available to you depends entirely on the laws in force in your region and whether you fall within an eligible jurisdiction. If you are in Bangladesh and use a bKash, Nagad or Rocket wallet to manage your account balance, the same policy framework applies to how we record and handle those transaction references on our side. We do not store your full mobile wallet credentials; we hold only the reference data needed to reconcile your account. Policy terms may be updated when legal or operational requirements change. When they do, the revised version is published here with a note at the top of this page indicating the change. Continued use of your account after a revision constitutes acknowledgement of the updated terms. If any part of this policy conflicts with a mandatory provision of local law in your region, the local provision prevails to the extent of that conflict. For questions about how a specific clause applies to your account, reach us through the support route shown in the contact section below.
Not every aspect of your interaction with xc111 falls under the same policy layer. Understanding the boundaries helps you know where to direct a question and what protections apply in each case.
This policy governs how we collect, store and process the personal information linked to your xc111 account — login credentials, device session data and account-level preferences. It covers all access methods, including mobile browser and any linked wallet authentication steps.
Payment transaction references processed through bKash, Nagad or Rocket are covered under this policy for the purpose of account reconciliation and dispute resolution. We do not operate those payment rails directly; the wallet provider's own terms apply to the transfer itself.
Game content supplied by studios available in our lobby — including titles from PG Soft, Habanero, Bigtime Gaming, Spadegaming and Microgaming — is governed by each studio's own content licence. This policy covers how we present that content to your account, not the content terms themselves.
Links or integrations pointing to services outside xc111's own domain are not covered by this policy. Once you navigate away from our platform, the third party's privacy and legal terms apply. We are not responsible for the content or data practices of external services.
Your rights under this policy are practical and actionable, not abstract. You can review the personal data we hold against your account at any time by opening the account settings section once signed in — the information displayed there reflects what we have on record. If any detail is incorrect, you can submit a correction request directly through our support channel; we will review and update it within the timeframe our team can verify. You can also ask us what categories of data we hold, why we hold them and how long they are retained. If you decide to close your account, you can request deletion of personal data that is no longer required for legal or regulatory compliance purposes. Some transaction records may need to be retained for a defined period under applicable rules, and we will tell you which ones those are if you ask. Every right described here is available to you regardless of which payment method — bKash, Nagad or Rocket — you use on your account.
Open your signed-in account page to see the personal data fields we currently hold. The information shown there is the live record — not a summary or estimate.
If a name, contact detail or wallet reference is wrong, raise a correction request through the support route below. We will confirm the update once verified on our side.
You can ask us at any time which data categories we hold, why we hold them, and for how long. Send the question through live chat or email and we will respond with the specific categories relevant to your account.
If you want your account closed and non-essential data removed, contact support with the request. We will confirm what can be deleted and what must be retained under applicable rules before proceeding.
If this policy raises a question you cannot answer by reading it, the routes below connect you to the right place. Use the channel that suits your situation — routine account queries resolve fastest through live chat; formal data or legal requests should come through email so there is a written record.
Open the chat widget visible on the xc111 site to ask policy questions in real time. This route works on both mobile browser and desktop.
For formal data access, correction or deletion requests, email the support address published in the contact section of the site. Include your registered account identifier in the message.
The account help section within your signed-in area contains policy reference links and a direct request form for data-related questions. Check there first for self-service answers.
We manage the data tied to your xc111 account with a straightforward set of practices. Understanding them helps you stay in control of what you share and how it is used.
We use cookies to maintain your session state, remember language preferences and measure which parts of the site you interact with. You can manage cookie preferences through the settings link in the site footer. Blocking functional cookies may affect how your account session behaves on mobile.
Access to your account is protected through the login credentials you set. We do not store your bKash, Nagad or Rocket PIN — wallet authentication happens on the provider's side. If you suspect unauthorised access, change your password immediately and contact support.
We keep account and transaction data for as long as your account is active and for the period required by applicable rules after closure. Personal data that is no longer required under any legal obligation can be removed on request — see the rights section above for how to ask.
If a policy revision affects your rights in a material way, we publish a clear change notice at the top of this page. To ask about a specific change before or after it takes effect, use the email support route listed in the contact section.
These are the questions we hear most often from account holders in Bangladesh about how this policy works in practice.
This policy applies to your use of xc111 wherever you access it, but whether the platform itself is available to you depends on local law and your eligible region. We do not make access guarantees for any specific jurisdiction. Check the eligibility terms on the account registration page for the current position.
We hold the details you provided when registering, your login and session data, and transaction reference information linked to your account. For bKash, Nagad or Rocket transactions, we store only the reference needed to reconcile your account balance — not your full wallet credentials or PIN.
Sign in and open the account settings section. The data fields shown there reflect your current record. If you need a more detailed breakdown of all categories we hold, send a request through email support and we will provide a written response specific to your account.
Yes. Raise a correction request through live chat for account detail errors, or email support for formal deletion requests. We will confirm what can be changed immediately and flag any data that must be retained under applicable rules. We aim to respond to every written request promptly.
Non-essential personal data is removed following a verified account closure request. Transaction records and other data required under applicable legal or regulatory rules will be retained for the defined period — we will tell you exactly which categories those are when you make the request.
Formal requests — data access, correction, deletion or legal queries — should come through the email support address published in the contact section of the site. Include your registered account identifier so we can locate your record quickly and respond to the right account.