Casino / Live
These terms set out your rights and obligations when you access xc111 — covering account registration, wallet transactions via bKash, Nagad or Rocket, and use of the lobby. Access to xc111 and eligibility to hold an account depend on your local law and the eligible regions we support.
By creating an account and logging in, you confirm that you have read and accepted these terms in full. They apply to every action taken under your account — from wallet top-ups through bKash, Nagad or Rocket to placing activity in the lobby and requesting withdrawals. We may update these terms from time to time; when we do, we publish the revised version at this address and your continued use of the account constitutes acceptance. If you disagree with an update, you should stop using your account and contact support to arrange closure. These terms do not limit any rights you hold under applicable law in your jurisdiction. Where a section of these terms conflicts with local law in your eligible region, that section does not override your statutory rights. Eligibility to hold an account is determined by the region rules published in the account registration flow — review those conditions before opening an account. Nothing in these terms creates a partnership, employment or agency relationship between you and us. We reserve the right to suspend or close an account that breaches these conditions, subject to the process described in the rights section below.
Understanding what falls inside and outside these terms helps you know which rules apply to each part of your activity on the platform. The four areas below define scope clearly so there is no ambiguity about your obligations or ours.
These terms govern how you create, maintain and close your account, including login credentials, verification steps and session security. You are responsible for all activity that occurs under your account. Never share your login details with anyone else.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within these terms. The amounts, limits and verification steps shown in your account at the time of the transaction are the operative conditions. We do not set payment-rail fees; those are determined by the provider.
Game content, promotional notices and lobby materials are covered by these terms for as long as they are published. We may adjust, remove or replace content at any time. Content availability depends on your eligible region and the conditions in force at the time you access it.
External links, game studios and payment processors operate under their own terms. We are not responsible for the policies or conduct of third parties. Where a third-party service connects to your account, our terms apply only to the account interface, not to the external platform itself.
These terms give you several concrete steps you can take at any time. Your transaction history is visible inside your signed-in account under the wallet section — every bKash, Nagad or Rocket movement is logged there with a timestamp and reference number. If any detail on your account is incorrect — name, contact number or linked wallet — you can request a correction through the support route described below. Raising a formal question about how your account data is handled is a right, not a courtesy; we will acknowledge it and respond through the same channel you used to raise it. If you believe an account action taken by us was applied in error, you can dispute it by submitting the transaction reference and a description of the issue to support. We will review the record and reply with our finding. Account closure is also your right at any time — request it through support and we will confirm the closure and any outstanding balance position within the timeframe shown in your account area.
Open the wallet section of your account to see every transaction, date and reference. No request is needed — the log is there whenever you are signed in.
Contact support with your account ID and the detail you need corrected. Verification may be required before the change is applied, as described in the account settings screen.
Use the live chat or email route to submit a question about these terms or how they apply to your account. We respond through the same channel and keep a record of the exchange.
Submit a closure request via support at any time. We confirm the closure and advise on any remaining balance according to the steps shown in the account area at that time.
If something in these terms is unclear or you need to act on a right described above, the routes below are the published channels to use. We do not publish response time commitments here; check the channel itself for any current availability notice.
Open the chat icon from any page while signed in. State your account ID and the section of these terms you are querying. This is the fastest route for account-specific questions.
Send your query to the support address shown on the contact page. Include your account reference and a clear description of your question or dispute. We reply to the address linked to your account.
The help section inside your signed-in account lists common policy questions and the steps for each. Check there first — many terms queries can be resolved without contacting support directly.
We apply these terms consistently across all accounts, with no variation based on deposit method or activity level. How we handle your account data, cookies and session records is part of these commitments.
Account data — including wallet references for bKash, Nagad and Rocket transactions — is retained for the period required by the applicable rules of your eligible region. We do not sell account data to third parties for marketing.
We use session cookies to keep you signed in across device switches. You can review and adjust cookie preferences through the browser settings on your phone or desktop. Disabling cookies may affect account functionality.
Your account credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorised access, contact support immediately using the live chat route and request a session reset.
To request a copy of your account data, or to ask us to correct it, contact support with your account ID and the nature of the request. We follow the process set out in the account area for each type of change.
The questions below cover what we hear most often from account holders reviewing these terms. If your question is not here, use the live chat route to ask directly.
Yes. These terms cover all wallet transactions regardless of which payment rail you use. The specific deposit and withdrawal conditions — amounts, limits and verification steps — are displayed in your account at the point of transaction and form part of these terms by reference.
We publish any update to these terms at this address and, where required, notify you through your account. Continued use of your account after a published update constitutes acceptance. If you disagree, you have the right to close your account before the change takes effect.
We may suspend or close an account that breaches these conditions. Before doing so, we will make reasonable efforts to contact you through the email address linked to your account. You may dispute the action through the support channel with your account reference and a description of the issue.
Your full transaction log is available inside your signed-in account under the wallet section. Every bKash, Nagad or Rocket movement appears there with a timestamp and reference. No separate request is needed — the record is yours to view at any time.
Yes. Account eligibility depends on your local law and the eligible regions we support. The registration flow shows the regional conditions that apply. If your region is not supported, you will not be able to complete account creation. We do not override local legal requirements.
Raise a dispute through live chat or the support email shown on our contact page. Include your account ID and the transaction or action reference you are questioning. We review the record and respond through the same channel with our finding.